Each branch handles support through a personal WhatsApp, and the customer's history is lost whenever the agent changes.

All branches share a unified conversations panel, with CRM and last-contact history per property.

Bookings and post-treatment questions end up scattered across loose Instagram and WhatsApp messages.

The AI assistant books appointments, consults the knowledge base, and leaves visible tickets for the front-desk team.

Emergency alerts and installation requests arrive through different channels with no prioritization.

WhatsApp and Facebook feed into the same ticket board, with service SLAs so urgent cases are never delayed.

The customer asks about stock on Instagram, but the salesperson has no real-time access to inventory.

Automatic answers from the knowledge base, escalated to the sales team whenever stock needs checking.

Claims and renewals get mixed together in email; customers wait days for a reply.

Conversations classified in the panel, outbound WhatsApp campaigns for renewals, and response-time analytics.

Students ask the same WhatsApp questions over and over about schedules, prices and levels.

The assistant answers using the knowledge base content and escalates only complex cases to the enrollment team.

Outage reports get lost between Facebook and phone calls; no one knows if the customer has already been helped.

Tickets organized by channel with visible statuses, active SLAs, and complaint tracking through to resolution.

Onboarding new customers generates repetitive questions about documentation and account statements.

Automatic WhatsApp answers and a public Help Center so customers can guide themselves step by step.

Customers write on WhatsApp asking where their order is, and the courier has no access to that information.

Conversations integrated with order history, AI that answers tracking questions, and a ticket panel for exceptions.

Bookings, changes and questions all arrive through Instagram, email and WhatsApp at the same time.

A unified inbox for Instagram, Facebook and WhatsApp so bookings and after-sales support don't get mixed up.

During tax season, the firm's WhatsApp gets flooded with the same repeated questions.

The knowledge base powers automatic answers, and the team only reviews the specific cases for each client.

Clients ask about the status of their cases through different channels, with no traceability.

CRM with last-contact history, tickets per case, and an audit trail of who answered what and when.

After-sales support and exchanges are handled manually; the customer has no idea if their message was even seen.

Visible ticket statuses, automatic answers with exchange policies, and customer satisfaction analytics.

Service scheduling, quotes and parts inquiries get lost among salespeople.

Conversations unified across WhatsApp and Facebook, with tickets assigned to the advisor or the shop depending on the topic.

Questions about plans, hours and membership freezes flood the front desk's phone.

An AI assistant that handles the repetitive questions, plus outbound WhatsApp campaigns to re-engage inactive members.

Technical and commercial support use different tools; the customer doesn't know where to write.

A public Help Center plus an internal conversations panel, with AI trained on the product documentation.

Complaints, invoice requests and store questions arrive on social media with no clear routing.

Tickets categorized by channel and type, with SLAs by urgency and service analytics reports.

Customers ask about appointments, promotions and frame availability on Instagram.

The assistant handles WhatsApp and Instagram, consults the knowledge base, and leaves tickets for the optometrist.

Vaccination reminders and stock inquiries are handled manually, or forgotten altogether.

Outbound WhatsApp campaigns for reminders and a conversations panel for the day's inquiries.

Customers and brokers ask about construction progress and paperwork through different channels.

A knowledge base with construction updates, a CRM per project, and tickets for after-sales on delivered units.

Operators jump between WhatsApp Business, Facebook and email with no unified history.

A single multi-channel conversations inbox with AI support and real-time SLA metrics.

Each franchise handles support with its own WhatsApp; head office can't see the quality of the responses.

A multi-client model per franchise, each with its own public Help Center and centralized auditing.

Members write on WhatsApp about loans, insurance and benefits; it all gets mixed together.

Conversations segmented by topic, an AI assistant for frequent questions, and tickets for collections and after-sales.

Users and professionals negotiate over WhatsApp, with no record or traceability of the transaction.

A conversations panel connecting both sides, with AI answering marketplace questions and a CRM per user.